Shipping Policy

Last Updated: February 2026

Thank you for shopping with KNorris & Co. Each item is handmade with care, and we work hard to ensure your order arrives safely and on time. This Shipping Policy explains how we process, package, and deliver your purchases across our website and third-party marketplaces.

1. Processing Times

All orders are processed in the order they are received.

Handmade Resin Items: 1-7 business days, depending on the item
Hand-Poured Candles & Wax Products: 5-7 business days
Large or Custom Orders: May require additional processing time

High-volume seasons (holidays, sales, summer craft fair season) may slightly extend these times.
Processing time does not include shipping transit time.

2. Shipping Rates

Shipping rates are calculated at checkout based on:

Weight and size of your order
Destination address
Carrier rates (USPS, UPS, or others)

You will see the final shipping cost before completing payment.

3. Shipping Methods & Delivery Estimates

We ship primarily through:

USPS First Class Mail: 3–5 business days
USPS Priority Mail: 2–4 business days
UPS Ground: 3–7 business days

Delivery times are estimates provided by the carrier and are not guaranteed.

4. Order Tracking

Once your order ships, a tracking number will be emailed to you.
Tracking may take up to 24 hours to update.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect or incomplete address:

We can reship the order once the customer pays the new postage fee.
Refunds are not issued for returned packages unless the item is resellable and arrives in original condition.